I helped an independent wellness practitioner replace a cumbersome Word-document intake process with a straightforward online form and a printable client record.The …
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Monitoring IT service performance
Performance information is most useful when it forms part of the way an operation is managed, rather than sitting separately from day-to-day delivery.During my …
Building search-friendly small-business websites
A website needs to do more than look attractive. It needs to explain the service clearly, help potential customers find it and give them a straightforward way to take …
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Helping a struggling pre-school reach full capacity to a waiting list
When a small organisation faces financial difficulty, improving its position can require attention to several connected areas: how it operates, how it presents itself …
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Bringing a community together for safer roads and getting results
Projects are not always delivered within a business. Community initiatives also need clear objectives, persistent communication and people willing to take …
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Developing a self-service financing application for an IT Corporate
Self-service technology can bring several related tasks into one place, giving users a more direct way to obtain the information and documents they need.During my …
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